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6 key principles of influence by Robert Cialdini
- Reciprocity – People tend to return a favor, thus
the pervasiveness of free samples
in marketing. In his conferences, he often uses the example of Ethiopia providing thousands of dollars in
humanitarian aid to Mexico just after
the 1985 earthquake, despite Ethiopia suffering from a crippling famine
and civil war at the time. Ethiopia had been reciprocating for the
diplomatic support Mexico provided when Italy invaded Ethiopia in 1935.
The good cop/bad cop strategy is also based on this principle.
- Commitment
and Consistency – If people commit, orally or in writing, to an idea or goal,
they are more likely to honor that commitment because of establishing that
idea or goal as being congruent with their self-image. Even if the
original incentive or motivation is removed after they have already
agreed, they will continue to honor the agreement. Cialdini notes Chinese
brainwashing on American prisoners of war to rewrite their self-image and gain automatic unenforced
compliance. See cognitive dissonance.
- Social
Proof – People will do things
that they see other people are doing. For example, in one experiment, one
or more confederates would look up into the sky; bystanders would then
look up into the sky to see what they were seeing. At one point this
experiment aborted, as so many people were looking up that they stopped
traffic. See conformity, and the Asch conformity experiments.
- Authority – People will tend to obey authority
figures, even if they are asked to perform objectionable acts. Cialdini cites
incidents such as the Milgram experiments in the early 1960s and the My
Lai massacre.
- Liking – People are easily persuaded by
other people that they like. Cialdini cites the marketing of Tupperware in what might now be called viral
marketing. People were more
likely to buy if they liked the person selling it to them. Some of the
many biases favoring more attractive people are discussed. See physical attractiveness
stereotype.
·
Scarcity – Perceived scarcity will generate demand. For example, saying offers are available
for a "limited time only" encourages sales.
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